Design for Wellbeing & Human-Centred AI
Date: Monday 10 Nov 2025
Room: S/2.22 - Sandpit/Katherine Johnson Suite
| Time | Presentation | Abstract | Authors | Contribution type |
|---|---|---|---|---|
| 14:30-14:50 | The Real Cost of the Trick Wording Deceptive Pattern: Time Lost, Minds Taxed | With the increasing attention on Deceptive Patterns in the digital world, especially from the field of Human-Computer Interaction (HCI), it is becoming more important to understand how Deceptive Patterns influence User Experience (UX) design and reading behavior of users, and what the real cost actually is. This research focuses on a Deceptive Pattern, namely obstruction “Trick Wording”. Through the use of eye-tracking technology in an experiment, this research aims to find out how the presence of negations in text influence readability by investigating possible relations between negations and cognitive load, fixations, and reading duration. The results showed that there were positive linear relations between all of the aforementioned variables, with the number of negations being a somewhat reliable predictor of cognitive load. There was also a significant difference in cognitive load between questions that were correctly and incorrectly answered. The findings are hard to generalize to as there was a small sample size (n=20) in the experiment. Nevertheless, this research can lay a good foundation for future research by investigating variables (evidence based) that have barely been touched before in the context and field of Deceptive Patterns. | Christof van Nimwegen, Evan van de Sande and Almila Akdag | Research |
| 14:50-15:10 | Designing for Financial Wellbeing Informed by Financial Therapists’ and Coaches’ Practices | Personal money management and financial decisions are both essential and challenging, and most HCI research in this space has focused on end users, such as individuals’ or families’ financial behaviour. However, we know less about the financial practitioners’ practices with their clients to support their financial well-being and address their financial challenges. We report an interview study with 21 financial practitioners including therapists and coaches to explore their practices with their clients, as well as their perspective on financial well-being and problematic financial behaviour. Findings support richer understanding of financial well-being, and its main challenges, as well as the main interventions to address them. We conclude with three design implications to better support financial well-being. | Mariam Alenazi and Corina Sas | Research |
| 15:10-15:30 | The METUX Matrix - A Design Framework for Human-Centred AI | Psychology research has shown that positive user experience is contingent on the fulfilment of three basic psychological needs (Autonomy, Competence and Relatedness). The model for “Motivation Engagement and Thriving in User Experience” (METUX) has provided tools for designing to support these needs across 6 different spheres of technology experience, but the process of addressing needs in the AI context remains challenging. As such, in this paper we present a tool designed to scaffold such a process. We introduce the METUX Matrix, a framework combining the METUX model and insights from multiple literatures to effectively anchor HCI for AI in the basic psychological needs at the heart of human experience. We draw on approaches from literature in psychology and philosophy and explore how the model can be used as part of user research, ethical enquiry, or foresight for AI systems. We do so through three case studies in three critical areas of AI research: 1. Social AI, 2. AI for health, and 3. AI for digital immortality. | Dorian Peters and Tomasz Hollanek | Research |
| 15:30-15:50 | Mindful Eating Practice and its Challenges: Insights from Expert Practitioners | The exploration of mindfulness technologies and human-food interaction has received increased HCI interest, albeit limited research has explored the intersection of these separate areas. To address this gap, we interviewed 21 mindful eating expert practitioners, including nutritionists, dietitians, psychologists, or mindfulness coaches, to understand their mindful eating practices and the feasibility of technologies to support them. Findings indicate that mindful eating practitioners use mindful eating, mindfulness, and mental health interventions for their four client groups: those living with eating disorders, including mental health conditions, non-clinical conditions, and those interested in improving overall wellbeing. Findings also highlight the challenges of mindful eating practice, and we concluded with four design implications for addressing them. | Lala Guluzade and Corina Sas | Research |
| 15:50-16:00 | Conversational AI in Community Care: Preliminary Insights from a Scoping Review | Community-based care represents a strategic priority for healthcare systems globally, yet the integration of conversational artificial intelligence (CAI) in these settings remains underexplored. This preliminary scoping review investigates current applications of CAI in community care settings to identify and categorise functional capabilities that can guide future implementation decisions. Through systematic database searches, we identified 65 papers for detailed analysis. Our initial observation surfaced eight CAI capabilities: identify, detect, generate, create, record, send, adapt, and operate. ‘Generation’ was frequently observed to produce personalised responses, data summaries or care recommendations. ‘Adaptation’ appeared particularly relevant in community care, facilitating linguistically and culturally responsive care. Emergent insights include the role of CAI in supporting relational care, enhancing cultural and contextual sensitivity, enabling collaboration with human agents, and processing multimodal data inputs for diverse care settings. This capability-centred analysis will provide an evidence-based foundation for innovators and clinical teams to make informed decisions about CAI integration in community care environments, with implications for scaling accessible and culturally appropriate care delivery. | Minseo Cho, Marco Da Re, Tori Simpson, Matthew Harrison and Rafael Calvo | Late Breaking Work |